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About us

We help you to transform your business operations – and deliver the frictionless enterprise

The frictionless enterprise seamlessly connects processes and people, intelligently, as and when needed. It dynamically adapts to your organization’s circumstances to address every point of friction in your business operations. We have used this approach to enhance cohesion across our entire suite of products and services. This enables us to respond rapidly to your changing requirements and deliver specific business outcomes in a value-focused way. We help you detect, prevent, and overcome frictions, taking advantage of our latest thinking, organizational design, and intelligent solutions to provide truly effortless operations.

Our presence in Guatemala

We’ve been present in the Guatemalan BPO, contact center, and consulting market since 2008. Being part of the global Capgemini Group pushes us to set extremely high expectations for our domestic activities. We enjoy a smooth and long-term strategic cooperation with our clients in North America and Latin America, where we provide bilingual services. And we have proven that our clients can trust us with the development and maintenance of strategically important outsourcing processes.

+1,700
people operating in our Guatemala delivery center
+35
clients in more than 30 countries reach out to us
#5
Capgemini Guatemala ranking by Employers for Youth in 2022

We operate a robust business continuity plan and security infrastructure. We are part of the Guatemalan Contact Center and BPO sector within AGEXPORT. And our delivery center is certified and awarded with ISO 9001, ISO 227001, ISO 14001, and ISO 22301 certifications.

    Intelligent business operations

    Discover how we can help you to transform your business operations – and deliver the frictionless enterprise.

    The frictionless enterprise

    This special edition of Innovation Nation focuses on how we detect, prevent, and overcome frictions in business operations.

      Our key services

      At Capgemini in Guatemala we are at the forefront of innovation, harnessing the power of technology to serve our clients’ ambitions.

      Unlock value through next-generation, AI-augmented operations. These will transform your finance function into one that drives frictionless, enterprise-level outcomes, enhanced efficiency, and top-line growth to your business.

      Put your customers at the center of your business operations by integrating humans and machines to deliver a digital, AI-infused ecosystem of connected, persona-influenced services and platforms. These will drive a more meaningful, productive, and frictionless relationship between your customers and employees.

      Put your people at the center of your HR value proposition. Do that by deploying digital platforms that give them a frictionless experience, while transforming the way you address your talent and workforce challenges.

      Seek guidance on starting an automation journey, scale up operations, enjoy sustainable automation benefits, and pursue capability growth and innovation. This unique and differentiating approach that encompasses an end-to-end perspective benefits from our world-class capability, and vertical and horizontal process experience.

      Transform your organization with an integrated, frictionless, and customer-centric supply chain function that delivers cognitive, touchless operations, and transparent data-driven decision-making. This will result in increased revenue, profitability, and working capital, as well as greater customer satisfaction.

      Client stories

      Capgemini Guatemala: An engaged team

      We are recognized as a strong partner for our clients, and a best employer for our people.

      Discover how our Capgemini Guatemala team is determined to help break the poverty cycle by building schools and providing access to water for local communities.

      Join the Guatemala team

      From learning to leadership, this is your chance to upgrade your career and apply your knowledge to exciting new challenges. Join our team!

        “I love being part of a company that truly invests in and cares about its people”

        "I love being part of a company that truly invests in and cares about its people"

        Juan Luis, IFAO Practice Operations Manager, Capgemini Guatemala

        “Be ready to have the best Professional Experience of your life!”

        "Be ready to have the best Professional Experience of your life!"

        Leila, Service Delivery Manager, Capgemini Guatemala

        “at capgemini The opportunities to grow and learn new things are endless”

        "at capgemini The opportunities to grow and learn new things are endless"

        Andrew, Engagement Manager, Capgemini Guatemala

        Capgemini Guatemala
        15 avenida 5-00, Zona 13.
        Edificio World Technology Center, Torre Sur.
        Cdad. De Guatemala, Guatemala
        Tel. +502 2212 2800

        Contact us

        Sign up to get in touch with us at Capgemini Guatemala