Connected engagement

Unlocking channel growth, to enable “everywhere commerce” on demand

We believe channels should connect, not compete. In today’s landscape, any digital touchpoint is a potential point of sale, every physical one is a possibility for fulfilment, and every interaction is part of the shopping journey.

As an end-to-end transformation partner, Capgemini helps retailers unlock channel growth by creating a comprehensive, cohesive strategy that enables shoppers to use all relevant channels on the path to purchase.

Connected commerce

Adapt, personalize, and drive growth I Capgemini

HEMA creates exceptional simplicity for customer service

HEMA wanted to offer a distinctive customer experience by becoming more customer-centric and focusing on loyalty. Working with Capgemini, HEMA implemented the Salesforce Service Cloud and Social Studio, which enabled customer service agents to gain a comprehensive, 360-degree view of shoppers

Smooth online ordering from confirmation to delivery with Capgemini

ADMnext completely digitalizes a global retailer’s ordering process with an intuitive, state-of-the-art application

FILA transforms into an experience-driven retailer

Leveraging new digital strategies helps the brand re-energize the customer journey with a seamless, API-led architecture

Connected engagement: Physical, digital, and everywhere in between

Our advanced data capabilities and industry-leading solutions help retailers reimagine points of sale, so that they can reinvent the end-to-end experience, enabling shoppers to shift seamlessly between the channels they prefer.

Our breadth and depth of capabilities across strategy, customer experience, commerce, data/tech and supply chain, coupled with our deep experience within the retail industry, allow us to act as a transformation partner for our clients, helping them unlock new business models and channels that will enable them to more easily and naturally reach customers wherever they choose to shop, at the moment they choose.

CornerShop, the store of the future

The live store in London where customer engagement and retail are brought to life.

See for yourself

AI for customer products and retail

The road to becoming an insights-driven business can be long and the path unclear. We help you navigate this journey with OutPerform.

Discover our solution

Data-driven marketing

The role of the CMO is evolving. Deliver on customer experience with creativity and data.

Gaining the edge in the new era of grocery

Our Digital Core for Grocery capabilities help grocers meet the new challenges, from long-term planning to real-time fulfillment.

Insights-driven merchandising

Optimize your buying and warehousing decisions with our augmented intelligence solution.

More client stories from across the Group

Buffalo Wild Wings: Re-inventing the urban neighborhood sports and entertainment experience

frog

Buffalo Wild Wings: Re-inventing the urban neighborhood sports and entertainment experience

Winning guests in the urban market, creating comfort, convenience and genuine vibes that stem from neighborhood connections.

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frog

Bellwether: Venturing to change the ecosystem of coffee

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frog

Designing a frictionless future for Dunkin’ Donuts customers

Research and insights

The cognitive retailer

What matters to today’s consumer: 2024 consumer behavior tracker for the consumer product and retail industries

A new way to serve: The next big opportunity for FMCG and retail

The wake-up call: Consumer products and retail organizations should brace future disruption with a resilient supply chain

The balancing act

More research and insights