Public sector

Governments and public sector organizations are leading the transformation to a digital, sustainable future – while improving public services for all of us.

We count on the public sector to provide essential services day in, day out, while making those services more joined up, citizen-centric and efficient. In a crisis we expect our governments to step up and lead the response. We also depend on them to address grand challenges such as the UN’s Sustainable Development Goals. In this context, resources are often stretched to their limits.

Using digital to drive results in the public sector

We’re working with governments and public sector organizations worldwide to meet these challenges and deliver more with less. How? By harnessing digital to provide a set of powerful technology tools, enabling organizations to pursue their objectives and improve outcomes – always with the end user at the center of everything we do.

From supporting the move to the cloud, to creating strategies for data and data ecosystems; from using human-centered design to create new citizen services, to ensuring cybersecurity: we bring deep understanding of the public sector and proven expertise in business and technology transformation.

Transforming government

Learn to apply efficient digital technologies in the public sector

What we do

Defense

For a long time, armed forces in Europe have managed logistics, supply inventories, wage payments, and personnel records through technology. Now, in the digital era, we connect ministries of defense to the new requirements of the data-driven world.

Health and social care

Groundbreaking new technology is positioning the health and social care sector to improve person-centered services along the care pathway. We partner across the industry with community care providers, hospitals, university clinics, and health ministries to help develop personalized care plans, both at home and in medical institutions.

Public administration

Government agencies, federal ministries, city councils, and more are working to digitize processes and services for citizens and businesses. We help provide open data and high value datasets, biometric systems, e-government solutions, user-centered platforms, digital identities, and automated processing systems.

Public security and safety

To help public security authorities deal with the digitization of crimes, new digital tools, and new forms of citizen interaction, we have developed a range of digital services to support them across the globe.

Tax and customs

We help tax and customs authorities with digital transformation in areas including the operation of tax offices, tax claim management, the future of work, fraud detection, custom border management, risk assurance, regulation analytics, and HR operations such as talent management.

Welfare

Welfare agencies are facing significant challenges, including aging populations, digital engagement, policy reform, and growing demand for welfare support. Our expertise includes social benefits attribution, welfare fraud detection, job matching technologies, intelligent case management, and cloud migration.

Citizen services: Human-centered by design

We partner with public sector organizations globally to design, test, iterate and run digital services that put citizens at the center.

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Data and AI in the public sector

We help public sector organizations open new frontiers with artificial intelligence.

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Client Stories

Capgemini auttaa Helsinkiä matkalla maailman toimivimmaksi kaupungiksi

Capgemini on toiminut Helsingin kaupungin kumppanina digitaalisuuden edistämisessä jo yli 10 vuoden ajan yli 250 projektissa. Helsingin hankkeiden parissa työskentelee jatkuvasti kymmeniä capgeminiläisiä, joille projektit ovat vaihtelevuutensa ja monipuolisuutensa vuoksi erittäin innostavia.

Digital service powers growth of the UK's residential network of EV chargepoints

Capgemini supports the Office for Zero Emission Vehicles to refresh and simplify access to grants to extend EV chargepoint infrastructure to more homes

HMRC becomes the first tax authority in the world to launch open banking payments

HMRC, with support from Capgemini, develops a ”Pay by bank account” service, enabling individuals and businesses to pay taxes directly from their own accounts to HMRC, eliminating costly card charges

Platform factories – Transforming IT to support high frequency software delivery

With the help of Capgemini, Kadaster was able to transform its IT services model to a high frequency, agile software delivery engine, improving the ability to deliver, drive continuous innovation, act on changing business demands, shorten the time to market, and become more flexible in economic downturns

On Pulse – kestävän kasvun jäljillä

Kestävä liiketoiminta on meidän kaikkien etu ja samalla ainoa vaihtoehto. Vastuullisuudesta ja ympäristövaikutusten minimoinnista on puhuttu jo paljon, eivätkä pelkät sanat enää riitä. Tarvitaan tekoja, jotka aiheuttavat muutosta omassa organisaatiossa ja sen ulkopuolella.

Report

eGovernment Benchmark Report 2024: Steady growth in digital government maturity

Expert perspectives

Technology

Why the public sector needs a more diverse tech workforce

Miriam Piper

Jun 3, 2022

Data and AI, Digital inclusion

Why we should turn the tide on open data skills in Europe’s public sector

Giulia Carsaniga

Mar 9, 2023

Meet our experts

Petri Takala is Capgemini Finland’s Public Sector Lead. Petri maintains a special focus on Public Sector digitalization and data-driven management practices. He can help clients to become part of the Public Sector Network with his extensive experience on Human-Centric and Company-Centric Service Ecosystems. Customer-centric strategies, systemic transformations, data-driven management, Customer Value centric operating models as well as related infrastructures and platforms designs are parts of his expertise. He is well connected to various Public Sector initiatives and organizations to enable the critical interconnections between ministries, government agencies and municipalities.

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