Capgemini Industries Consumer ProductsCapgemini Industries Consumer Products

Consumer products

Turning disruption into advantage with agentic AI for consumer products brands

The rules of consumer products competition are being rewritten. Volume growth has stalled, price-led strategies have hit their ceiling, and AI is fundamentally reshaping how consumers discover, evaluate, and choose products.

The next wave of advantages will come from AI strategies that look beyond cost reduction to unlock growth, accelerate innovation, and enable intelligent operations that can adapt to volatility at speed and at scale.

Capgemini helps consumer products companies navigate this shift by embedding agentic AI into everyday workflows, decisions, and operations, helping human teams adapt with speed, precision, and purpose at scale.

What we deliver for consumer products leaders

Enhanced revenue growth

Through AI-powered Revenue Growth Management and Connected Commerce – setting the right pricing, promotion and product mix in real time and connecting with consumers seamlessly across every channel and journey.

Through Intelligent Operations – the next generation of business process services, running end-to-end supply chain and commercial operations, from order-to-cash to planning and procurement to sales and marketing operations, powered by agentic AI foundations for both efficiency and effectiveness.

Through AI-accelerated innovation, embedded sustainability, and trusted foundations built on Responsible and Sovereign AI – bringing better products to market faster while building trust and resilience for the long term.

“Behind every connection is an insight made smarter with AI. Capgemini helps brands translate those insights into personalized, seamless experiences, thereby unlocking growth by being relevant in every moment, across every channel.”

Dreen Yang, EVP, Global Consumer Products and Retail Lead, Capgemini

    Consumer-Centric Grocery Fulfillment

    We help companies develop and implement a customer-first strategy, as well as underlying data-led capabilities.

    Food waste reduction solutions for retail

    One-third of all food is wasted, harming the climate, biodiversity, and consumers. Food waste is a global challenge.

    Connected commerce in retail, consumer products and services

    Digital channels remain the fastest-growing global channel for consumer products companies, outpacing others by a rate of three or more.

    Intelligent supply chain solutions for FMCG

    Turning complex supply chains into intelligent ecosystems

      Meet our experts

      Dreen Yang

      Dreen Yang

      EVP, Global Consumer Products and Retail Lead
      Dreen Yang is Global Industry Leader for Consumer Products & Retail at Capgemini, driving strategic growth across 50+ countries. With deep FMCG expertise and leadership at Coca-Cola, he’s launched $100M+ ventures and revitalized billion-dollar brands. Dreen excels at transforming complexity into opportunity through data-driven strategy and next-gen tech.
      Mark Ruston

      Mark Ruston

      VP, Global Retail Lead, Capgemini
      Mark Ruston is Capgemini’s Global Retail Lead with 22+ years in consulting and transformation. He helps Tier 1 retailers and CPGs bridge strategy and execution, driving growth and measurable outcomes. With global experience and deep supply chain expertise, Mark champions AI to boost productivity and reduce waste — positioning operations as a key driver of consumer experience.
      Mayank Sharma

      Mayank Sharma

      Vice President
      Mayank is a Supply Chain Leader with expertise in driving supply chain transformations through use of digital solutions across planning, procurement, logistics, fulfilment, and sustainability. He has worked across Consulting, Operations and Technology giving him a well-rounded approach to identifying business transformation requirements and re-inventing supply chain operating models through performance-led technology transformations. At Capgemini, he is responsible for leading & growing Capgemini’s Supply Chain Practice for Consumer Goods, Retail and Distribution. Mayank brings unique experience of leading transformations as a consultant at Big 4 and at Amazon.com of leveraging digital solutions within e-commerce supply chain to drive end-to-end supply chain improvement.
      Owen McCabe

      Owen McCabe

      Vice President, Digital Commerce – Global Consumer Goods & Retail, Capgemini
      Owen is the Global leader for Digital Commerce at Capgemini. He has led several major digital commercial transformations to enable our Consumer Goods clients to win through data and tech in the new retail landscape emerging through 2030. His previous experience includes 9 years as the global digital commerce practice leader at WPP/Kantar and more than a decade in senior brand marketing and sales roles at P&G and Nestle.

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