Head of Global Retail Customer Experience Offers at Capgemini Invent
Steve Hewett leads Capgemini Invent’s thought leadership, asset and offer development for retail customer experience, engagement and loyalty. Drawing on more than 15 years’ experience as a retail transformation leader, he helps customers develop new marketing, engagement, store format, ecommerce and loyalty propositions.
He advises organizations on their customer transformation journeys as they seek to drive future growth with new or improved strategic propositions, capabilities and structures. This sees him experimenting with and testing new services, experiences and offers, developing strategic business cases and supporting clients as they shape and align operational structures on the transformation journey.
Steve gets immense satisfaction from bringing together the best of the Capgemini Group, partnering with clients to truly reshape and delivering proposition led transformations.
Sector and Subject Expertise
Retail – Fashion, Grocery, Department Store, Consumer Electronics, Homeware/DIY, Restaurant
CRM
Digital Marketing
Loyalty
eCommerce / mCommerce
Customer Experience
Digital Platforms
Customer Data & Analytics
Customer/marketing transformation planning & delivery
Publications
https://www.marketingweek.com/loyalty-hits-inflection-point-as-brands-embrace-mobile-and-digital/
https://www.computerweekly.com/news/252470370/IT-leaders-need-to-speak-up-about-the-voice-channel
https://csuite.raconteur.net/digital-horizons/hybrid-retail-experience-of-the-future/
https://www.capgemini.com/wp-content/uploads/2019/12/One-Happy-Customer-Customer-Centricity-and-Experience-Design.pdf
Loyalty Deciphered – Capgemini
www.capgemini.com/wp…/dti_loyalty-deciphered_29nov17_final.pdf
Speaker Engagements
https://www.capgemini.com/gb-en/events/imrg-data-summit-2019/
And another thing …
Outside of the day job, Steve enjoys painting, reading and spends far too much time watching TV streaming services.