Capgemini Research Institute

Conversations for Tomorrow

This quarterly review is Capgemini’s flagship publication targeted at a global audience. It showcases diverse perspectives from best-in-class global brands, leading public figures, academics and influencers on a chosen theme. We feature a wide variety of content, including interviews, articles by guest contributors, and insights from some of the Institute’s reports. Within such wealth and diversity of these global industry leaders’ opinions, there is something for everyone. We warmly invite you to explore.

AI / Gen AI / AI Agents

AI agents are no longer just a concept – they are becoming a core part of enterprise operations, reshaping business models, workforce dynamics, and competitive advantage.

New defenses, new threats: What AI and Gen AI bring to cybersecurity

Gen AI at work: Shaping the future of organizations, a new Capgemini Research Institute report, highlights how generative AI (Gen AI) is expected to transform work by reshaping roles and responsibilities.

Discover how the future of software engineering is being shaped by generative AI.

This edition delves into the unprecedented growth and the myriad opportunities that generative AI brings to the field of marketing.

Generative AI is becoming an integral part of many people’s personal and working lives for activities traditionally thought exclusive to the human mind, such as generating content and brainstorming.

As AI moves from pilot projects to production-scale deployments, organizations are beginning to realize measurable returns.

In 2025, governments around the world are adopting AI to boost efficiency while delivering citizen-centric services, driving economic growth, and fostering innovation.

New report highlights the surge in organizations unlocking value from data for business and financial gains.

Governments today are expected to address a wide range of complex, interconnected challenges.

Sustainability

Unlocking resilience and long-term value through environmental action. Sustainability is no longer viewed as just a compliance requirement – it’s now recognized as a strategic driver of business value and long-term resilience.

As of 2024, there were over 1.2 billion people aged 16 to 24 in the world, representing a decisive force for addressing the climate crisis.

Sustainability is a strategic imperative that can drive business value for organizations across industries.

Innovation

Biological systems can now be engineered with greater speed and accuracy and with significantly reduced time and costs.

Healthcare is undergoing a profound transformation driven by connected technology.

Cutting-edge laboratories are driving innovation and competitiveness within the pharmaceutical industry.

As the global economy enters a software-led, digital era, software has gone from a good-to-have tool to a key asset for competitive success and value creation.

Of the technological advancements on the digital frontier in recent years, digital twin technology has been one of the most talked about. But what is a digital twin exactly?

How to prepare your organization for a quantum advantage now.

The state of 5G and edge in industrial operations.

How automotive OEMs can harness the potential of software-driven transformation.

Customer experience

2024 consumer behavior tracker for the consumer products and retail industries

Illuminating the path: Building resilient and efficient supply chains in the consumer products and retail industry

Why CMOs should enable real time marketing to drive sustained growth

Work, leadership, talent and people

How companies can make life better for their most important assets

Conversations for tomorrow #2

Creating the hybrid-workplace leader

Data and artificial intelligence

New report highlights the surge in organizations unlocking value from data for business and financial gains.

Governments today are expected to address a wide range of complex, interconnected challenges.

The growing urgency around climate change has placed it at the forefront of global issues.

Unlocking the data premium at speed and scale

How smart organizations use data ecosystems to gain an unbeatable competitive edge

How to drive AI at scale to transform the financial services customer experience

Cloud

The telecom sector is embarking on a journey towards autonomous networks

Cloudification of networks

Intelligent industry

n recent years, there has been a notable trend in Europe and the United States towards reindustrialization: re-establishing global supply chains and manufacturing operations closer to – or within – their domestic markets.

Examine the position of connected products as an integral aspect of the modern consumer lifestyle, with one-third of consumers now using connected products around the clock.

Progress in digital technologies and rapidly evolving customer demand have led to a new level of interconnectivity, driven by advanced software and unprecedented volume and quality of data.

Financial Services World Report and Top Trend Series

CBDC, tokenization, ISO 20022 guidelines, and the upcoming PSD3 directives are transforming the payments ecosystem – are you ready?

Retail banks are reinventing themselves. How? By investing in sustainability, cloud, and tailored products for the affluent market segment.

Explore how transformative needs will catalyze growth for the wealth management industry

Intelligent banks do more with less. Take an efficiency leap with frictionless, personalized banking

Where is the cash? Accelerate corporate cash management transformation to build value

Unlock growth in wealth management: Empowering relationship managers and serving the affluent

Financial Services World Reports and Top Trends series

Research notes

Embracing a brighter future: Investment priorities for 2024

Where are organizations investing?

Meet our experts

Jerome Buvat

Jerome Buvat

Expert in Digital Transformation & Strategy, Strategy & Transformation
Subrahmanyam KVJ

Subrahmanyam KVJ

Expert in Digital Transformation, Future of Business, Innovation, Strategy
Nancy Manchanda

Nancy Manchanda

Expert in digital research, IT
Marisa Slatter

Marisa Slatter

Expert in Strategy & Transformation
Ramya Krishna Puttur

Ramya Krishna Puttur

Expert in Analytics and Strategy, Digital Transformation, Innovation
Luca Russignan

Luca Russignan

Head of Insurance, Capgemini Research Institute for Financial Services
Elias Ghanem

Elias Ghanem

Global Head of Capgemini Research Institute for Financial Services
Elias is responsible for Capgemini’s global portfolio of financial services thought leadership. He has more than 20 years of experience in FS, focusing on effective collaboration between banks and the startup ecosystem
Vivek Singh

Vivek Singh

Head of Banking, Capgemini Research Institute for Financial Services
Vivek leads the Wealth Management, Banking, FinTech, and Payments sectors in the Capgemini Research Institute for Financial Services and has over 12 years of digital, consulting, and business strategy experience. He is a tech enthusiast who tracks industry disruptions, thought leadership programs, and business development.

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