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Connected mobility

Connected cars can create deeply connected customers

Connected – and software-defined – vehicles are ushering in a new era of deep, long-lasting customer relationships. But to realize the opportunities, OEMs and other mobility service providers need to interact with customers in totally new ways. 

We can help you leverage the power of connected services to get closer to your customers, for example by:

  • Transforming customer experience across the lifecycle
  • Offering attractive new sales and ownership/use models
  • Becoming an integral part of your customers’ lifestyle

Accelerate your journey to becoming an integrated service provider and a driver of the mobility revolution.

Digital customer experience

The human experience of technology

    Gen AI campaign builder

    Create new marketing campaign concepts in minutes with your GenAI Campaign Builder 

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    Automotive connected mobility

    Realize the promise of connected mobility.

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    Customer centricity connected mobility

    Smart Mobility Connect

    Enabling businesses to reinvent mobility for people.

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      Research and insights

      Capgemini Research Institute

      Customer experience in automotive 2024

      capgemini-research-institute
      Point of view

      Effective investment in generative AI for marketing
      Capgemini Research Institute

      Generative AI and the evolving role of marketing: A CMO's playbook

      capgemini-research-institute
      Point of view

      E-commerce 2.0: Outcome-based personalized shopping with generative AI
      Point of view

      Customer-centricity connected mobility

      Client stories

        Capgemini Invent drives Ferrovial into carsharing service

        Capgemini Invent drives Ferrovial into carsharing service

        Ferrovial reviews the Spanish mobility market to understand how best to expand and prepare for a new competitors

        Capgemini Invent
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          Expert perspectives

          Mobility

          How to set yourself up to redesign the car around the user

          Mike Welsh
          Jan 18, 2024
          Mobility

          The key ingredients of the car user experience

          Mike Welsh
          Dec 18, 2023
          Data as the new sunshine
          Data and AI, Innovation, Sustainability, Technology

          Data as the new sunshine

          Dr. Rainer Mehl
          Jun 22, 2022

          Meet our experts

          Laurence Noël

          EVP, Head of Global Automotive Industry, Capgemini
          Laurence Noël is a distinguished professional with a robust background in the automotive industry. She has more than 25 years of experience, and was previously Senior Vice President of the Circular Economy Business Unit at Stellantis. Leveraging a diverse background across management of business units, strategic planning and engineering, Laurence empowers clients to shape profitable and successful strategies, achieve transformation, and meet automotive sustainability goals.
          Dr. Simon Monske – Our Expert

          Dr. Simon Monske

          Expert in Business Model Innovation, Connected Car Data, Data Strategy
          Experienced Brand & Experience Senior Manager with a demonstrated history of consulting clients in new digital business models, data strategy, and customer-driven product development around connected cars. Responsible to form strategic partnerships with digital platform start-ups to build the right ecosystem for future mobility. Skilled in team leadership, multiple project steering and strategic account development. Having a PhD in Marketing Analytics from University of Muenster.
          Sebastian Tschödrich – Our Expert

          Sebastian Tschödrich

          EVP, Global Client Partner, Capgemini
          Sebastian Tschödrich leads Capgemini’s support for one of the world’s leading automotive companies, ensuring that it benefits from the breadth and depth of our evolving service portfolio. He has more than 15 years’ experience in digital transformation and automotive consulting in Europe and China, including a spell as Head of the Global Automotive practice for Capgemini Invent. He has authored papers and is a frequent key note speaker on key strategic priorities for automotive companies, such as connectivity, customer experience, data and circularity.
          Dr. Marc Caesar – Our Expert

          Dr. Marc Caesar

          Director Automotive Digital, Global Head of Smart Mobility Connect at Capgemini Invent
          As part of the customer engagement leadership team in Central Europe, Marc Caeser is the driving force behind Capgemini Invent’s Smart Mobility Connect offering.  He works closely with his automotive clients as they address a series of challenges, from rising customer expectations to completely new competitors, new business models, monetization of data and cooperation with unexpected partners. 

          Dr. Rainer Mehl

          Group Strategic Clients Program Leader & Member of the Group Executive Committee, Capgemini
          A leader who serves: leadership in the digital age is Rainer’s passion allowing him to successfully lead transformations both at clients and in service organisations. He supports companies in their digital transformation with a focus on customer centricity, agile organization and new business models
          Fabienne Lefever – Our Expert

          Fabienne Lefever

          Vice President – Head of Automotive Industry for Capgemini Engineering
          With an extensive automotive industry knowledge and a strong ambition to support Automotive customers in achieving a safer, smarter, more sustainable & affordable mobility experience, Fabienne is leading Capgemini engineering roadmap and business for the Automotive Industry. She will bring her experience to help customers make the most of the opportunities offered by digital & software technologies to design and build tomorrow’s products & businesses while boosting their competitiveness.

          Christian Hummel

          EVP, Global Head of Automotive, Capgemini Invent
          Global focus, sustainability ambitions, tech advancements, and demand for regional value chains are driving transformative change across the automotive industry. It’s an exciting time to be part of this journey helping clients shape intelligent, sustainable, and connected futures.

          Gustavo Rossi Dias 

          Global Automotive Sustainability Lead, Capgemini Invent
          Gustavo Rossi Dias is a renowned expert with 12+ years of international experience at Automotive OEM’s, leading multiple global, multidisciplinary teams and traversing strategy, technology, production, and sales. Throughout his professional and academic journey, Gustavo have been actively involved in promoting eco-digital practices in the Automotive industry, rolling-out ESG strategies, as well as operationalizing data-driven circular car initiatives.

          Brad Young

          VP – Manufacturing, Automotive & Chemicals, Capgemini Invent, UK
          As Vice President, Manufacturing, Automotive & Chemicals, UK, Brad leverages 25 years of digital transformation expertise to drive sustainable mobility experiences. With a focus on electric vehicles, customer experience transformation, and zero-emission transport, he’s passionate about creating a positive impact on people, businesses, and the planet.

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